Restoration Home Care (Restoration Home Services LLC) Effective Date: Jan 1st, 2026

Overview & Purpose Restoration Home Services LLC ("Restoration Home Care," "we," "us," or "our") is dedicated to conducting all operations, client interactions, and communications under strict legal and ethical standards. This Compliance Policy outlines our protocols regarding client communications, SMS messaging standards, regulatory privacy protections, and care coordination.

1. Telecommunications & SMS Compliance

We strictly adhere to the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and applicable federal and North Carolina telecommunications regulations.

Express Written Consent: SMS communications are initiated only after explicit opt-in via web forms, intake agreements, or scheduling platforms containing clear disclosure language.

10DLC Registration: Our application-to-person (A2P) messaging campaigns are registered and compliant with 10-Digit Long Code (10DLC) trust standards.

Automated Keyword Handling:

Text STOP to immediately revoke consent and discontinue all automated text communications.

Text HELP to receive support contact information.

Non-Transferable Consent: Opt-in consent is strictly tied to Restoration Home Care. Consent records and phone numbers are never shared, traded, leased, or sold to third parties, affiliates, or lead generators for marketing or promotional use.

2. Non-Discrimination & Client Rights

Restoration Home Care adheres to all applicable federal, state, and local civil rights laws.

Equal Access to Care: We do not discriminate against, exclude, or treat differently any client or prospective client on the basis of race, color, national origin, age, disability, sex, religion, or any other legally protected status.

Communication Access: Reasonable accommodations and alternative communication methods are provided where necessary to ensure effective engagement with clients and authorized representatives.

3. Privacy & Data Handling Practices

Protecting sensitive client information and care details is central to our compliance framework.

Data Confidentiality: All personal information, care schedules, and client communications are stored securely using encryption protocols for data in transit and at rest.

Authorized Access Only: Access to client records is limited exclusively to authorized personnel directly involved in care coordination, customer support, or operational fulfillment.

Third-Party Vendors: Subcontractors, software platforms, and technical service providers (e.g., electronic visit verification systems, SMS gateway aggregators) are bound by contractual confidentiality terms.

4. Ethical Service Standards & Reporting

Quality Assurance: We maintain internal audits and routine reviews of scheduling systems, message logs, and client feedback to ensure service consistency.

Reporting Concerns: Clients, family members, and employees may report potential compliance violations, unauthorized communications, or service concerns without fear of retaliation.

5. Regulatory Inquiries & Contact

For inquiries regarding our compliance protocols, communication practices, or to submit a formal request:

Restoration Home Care

Restoration Home Services LLC

Address: 410 1st Avenue S. Suite 3, Conover, NC 28613

Phone: (704) 325-3814

Email: [email protected]

Website: https://restorationinhomecare.com/home